Frequently Asked Questions

Check out the information below, if you don’t find what you’re looking for get in touch, we’ll do our best to help.

We’re under new ownership, as things change we’ll do our best to keep things up-to-date. If there’s a discrepancy between the information you get on our website and in the store, the information provided in-store prevails.

If you’re unhappy with your purchase, we’ll gladly help you arrange a return and credit or exchange. Contact us to make arrangements, please do not return product without contacting us first.  All returns should be sent to the Trail Shop at 6210 Quinpool Road, Halifax, NS B3L 1A3.

You’re always welcome to return any purchase, online or otherwise, to the store. No calls, emails, forms, or complications. We’re happy to help.

For various reasons, some items are final sale and ineligible for return, credit, or exchange. We do our best to identify final-sale products on the product pages.

If you’re in the neighbourhood, you’re welcome to pick up your online order at the store. Simply choose the pick up in store option as your preferred shipping method at checkout.

Otherwise, we ship via Canada Post within 48 hours of receipt of your order for all in-stock items.

Oversized items such as canoes, kayaks, etc do not ship via Canada Post. Alternate shipping arrangements will be made for these items based on available shipping methods to your location.

In-Store Payments

  • Visa
  • Mastercard
  • Interac
  • Cash

Online Payments

  • PayPal
  • All major credit cards

Taxes are automatically calculated based on the destination province.

Trail Rewards is our way of saying Thank You! There’s no special sign-up, no hoops to jump through, just an automatic reward for buying online.

Whenever you make a purchase online at trailshop.com you will earn Trail Points automatically. You can use Trail Points for a discount of up to 50% off a future purchase.

 

Trail Points. You receive 1 point for every dollar you spend. When you’re ready you can redeem your points. You get $1 for every 20 points you use up to a maximum discount of 50% off.

 

Trail Rewards is online only. You earn points only from online purchases. You can only redeem points online. You can purchase a gift card online for use in-store.

 

Bonus Offers. From time to time we’ll offer bonus rewards on select products, for referring friends, and more. Keep an eye on the website for the best deals and offers.

 

Review Bonus Points. If you review a product you have purchased online we’ll give you 25 bonus points. We only accept reviews of products you have purchased online.

 

No Membership Required. There are no membership fees, applications, or forms to complete. At the Trail Shop we offer top-quality products, competitive prices, and a host of community events and promotions. Everything we do is about you, each and every one of you without exception.

Creating an account is a simple part of our checkout process and costs nothing. We’re happy to share deals, offers, product news, and community updates. You can unsubscribe from any of our lists at any time and continue to enjoy the same discounts, benefits, and service everyone has come to love.

Example:

Spend $200 online. Earn 200 Trail Points.

Future purchase of $10. Redeem 100 Trail Points for the maximum discount of 50%. Retain 100 Trail Points for future use.